Frequently Asked Questions
Find answers to common questions about our car rental services.
1. You must be 25 years old or older.
2. Valid Driver's Licence.
3. DPI or Passport are required for rental.
4. Credit card (American Express, Visa, Master card), with $1,000.00 to make the mandatory deposit to rent a car.
Daily rate applies from 1 to 6-day rental.
Weekly rate applies to rentals exceeding 7 days.
The daily rate is the amount paid each 24 hours.
All prepaid reservations are non-refundable.
No.
You must be 25 years old or older to rent a car without any additional charges.
No, you must use a credit card for this operation.
Yes, whenever it has national coverage.
At a minimum, you can rent for 24 hours a maximum of 30 days.
Yes, only to El Salvador and Honduras.
NO, our vehicles are non-smoking and it's not allowed to carry animals inside the vehicle.
A minimum rental period of 24 hours is required for all rentals, with a 60-minutes grace period. -If the renter is an hour late, an extra $20 will be charged. After this hour, a full-day fee will be charged.
PRIVACY POLICY
In accordance with the provisions of the Political Constitution of the Republic of Guatemala in Article 1: Protection of the Person: The state of Guatemala is organized to protect the person and the family; its supreme purpose is the realization of the common good.
General Information
RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA is committed to respecting the privacy of the User, and the data obtained when the different forms of the Platform are completed will be subject to automated processing and incorporated into an automated file, for which RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA is responsible and recipient.
The User who wishes to provide their personal data through this Platform must be of legal age.
The User expressly, freely, and unequivocally grants consent for the collection and processing of their data by RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA . The processing by RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA will be for advertising, statistical, commercial purposes, and other existing marketing tools.
The data controller is RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA , with fiscal and social headquarters at Avenida Petapa 22-29 zona 12 Centro Comercial del Sur, Local 2 . Email address info@guatemalarentacar.com and phone number +502 2329-9000 .
The purpose of the processing is to manage the access and registration of the user on the RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA platform, analyze the efficiency of the fleet, improve user experience, optimize routes, and implement safe and efficient driving solutions, as well as in other services to optimize mobility offerings (such as locating charging points or placing vehicles based on demand); as well as to provide interested parties with offers of products and services from RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA or third parties.
Additionally, it is informed that RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA may collect all kinds of information related to the contracted vehicle regarding the routes duly verified through the Global Positioning System (GPS), as well as data on the speed of travel and the vehicle's onboard computer related to fuel consumption, alarms and/or vehicle panel alerts.
The legitimacy of the processing is the obtaining of consent to provide the services offered on our platform. RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA will keep the data stored for statistical purposes for 48 months from the last time you accessed the platform with your username and password . After this time, personal data will be deleted and will become anonymous.
The recipients of assignments or transfers are :
Eccocar, as defined in the General Terms of Use of RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA ;
In case it does not coincide with Eccocar, the vehicle lessor (if you are a lessee) or the lessee (if you are a lessor), as part of our reservation process and to improve the security and quality of our services;
Providers of RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA , or Eccocar, so that they can provide their services and carry out actions at the request and on behalf of RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA or Eccocar, such as: collection processes, document verification, customer relations, claims management, call-center and service-desk services, vehicle fleet operation and management services, vehicle connectivity services, etc.
In the event that an insurance policy is contracted, data will be shared with the insurance company to process the contracting of the same.
The origin of the data is for the interested party, the vehicle object of the service, or failing that, Eccocar of the mobility service, as defined in the General Terms of Use of RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA.
The Platform grants the User the exercise of the rights of access, rectification, cancellation, opposition, forgetting, limitation of processing, portability, and in case consent has been given for data processing, the possibility of withdrawing it at any time; for this purpose, the User must contact via email at the address: info@guatemalarentacar.com or postal address Avenida Petapa 22-29 zona 12 Centro Comercial del Sur, Local 2. RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA will proceed to the cancellation of the collected data when they are no longer necessary or relevant for the purpose for which they were collected or registered.
RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA has adopted the necessary technical and organizational measures to guarantee the security and integrity of the data, as well as to prevent alteration, loss, processing, or unauthorized access.
Access to information about the Users is restricted only to those people who need to use such information to perform their work, all of whom are obliged to comply with the same security measures in the processing and preservation of personal information.
RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA reserves the right to modify this policy to adapt it to new developments or legislative and jurisprudential requirements, always taking into account the legitimate interests of the Clients.
RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA may read the messages that members exchange through the Platform in order to prevent fraud, improve its services, provide assistance to Users, or verify that the Users respect the General Conditions of Use. To the extent possible, RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA uses automated systems to manage the moderation of messages sent between Users.
For RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA , it is essential to guarantee and protect the privacy and confidentiality of your personal data, in accordance with applicable law. Thus, our privacy policy aims to guarantee you that:
In certain versions of the platform, by accessing the personal profile, the User may, at any time, modify their personal identification information.
At any time, you may request the deletion of your account through the address info@guatemalarentacar.com and RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA will deactivate the account within a period of one month, as long as the legal requirements for data protection and conservation are met. The personal data of closed accounts will be archived in accordance with applicable standards in order to comply with the law, prevent fraud, recover amounts owed, resolve disputes, solve technical problems, participate in investigations, apply our General Terms of Use, and take any other action permitted by law.
RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA is committed to fulfilling its obligation of secrecy of personal data, its duty to keep them and not to communicate them to third parties without the express consent of the owner of the same, and will take the necessary measures to prevent their alteration, loss, processing or unauthorized access, taking into account at all times the state of technology, complying with legally established technical and organizational security measures.
RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA will not disclose information to any third party other than those designated as recipients of assignments or transfers, except:
If we are under the obligation to disclose or share your personal data in order to comply with any legal obligation (for example, if required by a court order or for the purposes of fraud prevention or another crime).
In order to enforce the terms of use that apply to any part of the Platform or to enforce any of the terms and conditions or agreements for which our services are applicable.
To a third party as part of a sale of part or all of our business and assets to a third party or as part of a business restructuring or reorganization, but always ensuring that your rights to privacy are protected.
Specific Services
Hiring of Individual Insurance Policies:
In the event that it is required to contract a day insurance policy through the PLATFORM, RENTA AUTOS DE GUATEMALA, SOCIEDAD ANONIMA may share information with its day insurance policy provider. In this case:
The Brokerage carries out its activity free of ties that imply any affectation towards any insurance entity. In this sense, it offers independent, professional, and impartial advice, adapting it to the needs of the users. The offer that may be requested and/or we present is the result of independent and objective advice provided by this Brokerage which, among insurance policies of the same type from different insurance entities, proposes the one that, according to its professional judgment, best fits the needs of the applicant, taking into account both the information provided by the applicant and experience of more than 20 years in the market.
In accordance with current legislation, this Brokerage has an external Customer Service, which will resolve your complaints and claims within two months from the day of their submission.